Privacy Policy LGPD

DotSE — Software Engineering, headquartered in Chapecó, Santa Catarina, Brazil, acts as the controller of the personal data processed through this website and our platforms. We are responsible for defining the purposes and means of processing personal data.

For matters related to privacy and data protection, our Data Protection Officer (DPO) can be reached at: dotse@dotse.com.br.

We collect only the data strictly necessary for the purposes described below:

• Identification data: name, business email, company name and phone number, voluntarily provided through our contact channels.
• Browsing data: IP address, browser type, pages visited, time on site and traffic source, collected automatically through cookies and similar technologies.
• Usage data: information about how you interact with our platforms and services, where applicable.

Your personal data is processed for the following purposes:

• Responding to contact and quote requests;
• Providing technical support and customer service;
• Sending institutional communications, news and relevant technical content (with your consent);
• Improving the browsing experience and usability of our platforms;
• Complying with legal and regulatory obligations;
• Protecting the security of our systems and users.

DotSE's processing of personal data is based on the following legal grounds set out in the LGPD:

• Performance of a contract or preliminary procedures: when processing is necessary to fulfil your request for a product or service.
• Legitimate interest: for continuous improvement of our services, fraud prevention and information security.
• Legal or regulatory obligation: to comply with applicable laws and regulations.
• Consent: for sending marketing communications and using non-essential cookies.

DotSE does not sell your personal data. We share information only in the following situations:

• Service providers: companies that assist us with hosting, technical support, data analysis and communication, provided they follow our security and privacy guidelines.
• Legal requirement: when necessary to comply with a court order or regulatory obligation.
• With your consent: in other situations, always with your prior authorization.

All third parties with whom we share data are required to handle the information in compliance with the LGPD and our internal security policies.

We adopt appropriate technical and administrative measures to protect your personal data against unauthorized access, destruction, loss, alteration, disclosure or any form of improper or unlawful processing. These measures include:

• Encryption of data in transit (TLS/SSL);
• Need-to-know, role-based access control (RBAC);
• Continuous system monitoring and audit logs;
• Password policy and multi-factor authentication on critical systems;
• Regular information security training for employees.

We use cookies and similar technologies to improve your browsing experience, analyze site traffic and personalize content. Cookies may be:

• Essential: required for the basic operation of the site. They cannot be disabled.
• Analytics: help us understand how visitors interact with the site, enabling continuous improvement.
• Marketing: used to display more relevant content and ads. Only enabled with your consent.

You can manage your cookie preferences directly in your browser settings.

Under the LGPD, you have the following rights regarding your personal data:

• Confirm whether processing takes place;
• Access your data;
• Correct incomplete, inaccurate or outdated data;
• Request anonymization, blocking or deletion of unnecessary data or data processed unlawfully;
• Request data portability;
• Withdraw consent at any time;
• Request information about the entities with which we share data;
• Request review of automated decisions.

To exercise your rights, contact our DPO at dotse@dotse.com.br. We will respond within 15 days, as required by law.

We keep your personal data for as long as necessary to fulfil the purposes described in this policy, or for the period required by law. After that, the data is securely deleted or anonymized, unless there is a legal obligation to retain it.

This Privacy Policy may be updated periodically to reflect changes in our practices or in applicable law. We recommend reviewing it regularly. Material changes will be communicated through this website or by email, where applicable.